客服专员

岗位职责(RESPONSIBILITIES) 1. 订单处理 order handling 2. 发货跟踪 Delivery Follow-up 3. 客户投诉处理 Customer complaint handling 4. 开票 invoicing 5. 货款回收跟踪 Accounts receivable follow-up 6. 客户信用额度管理 Customer Credit Management 7. 客户关系管理（含客户满意度） Customer Relationship Management (including customer satisfaction) 8. 现有客户审核协调 Existing customer annual audit coordination 9. 报表标准化与更新 Report systematically and update 10. 客户交期改善，新项目服务流程的优化等 Improved customer delivery time, optimized service process of new projects, etc 11. 其他上司临时安排的任务 Other temporary tasks arranged by the superior 任职资格 (QUALIFICATIONS): 教育背景 Education Background: ◆ 本科，工科或者商务、贸易等专业 Bachelor, majored in Engineering, business management or trade. 培训经历: Training experience ◆产品知识、ERP等方面的培训。 Trained in product knowledge and ERP. 经 验: Experience: ◆制造业产品跟单/销售/供应链/生产计划等相关工作经验。 Experience in merchandising/sales/supply chain/production planning in manufacturing industry. 技能技巧: Skill ◆熟练操作并使用ERP/Office/World等相关办公软件； Familiar with ERP/Office/World software; ◆CET6及以上，熟练的英语听说读写能力，能使用英语和客户以及外籍同事沟通； CET6 or above, Proficient in English listening, speaking, reading and writing, Able to communicate with customers and foreign colleagues in English.; ◆能在强压下工作，具有良好的沟通能力和分析能力、应变能力以及项目管理能力。 Able to work under pressure, good communication and analytical skills as well as adaptability. 身体素质(PHYSICAL REQUIREMENTS) ◆ 无特殊要求 No special requirements 态 度: Attitude: ◆开朗积极、结果导向、工作认真仔细、逻辑清晰、合规合法 Open, positive, result oriented, careful and clear logic

江女士 聊一聊

最近在线时间：2024-05-11 10:05

联系方式未公开，请投递简历后再申请交换联系方式。，请直接投递简历 投递简历

地址：嘉兴市秀洲区岗山路806号

联系我时就说是在 嘉兴人才网 上看到的